Questions & policies
Everything we'd want to know first.
If the answer isn't here, call or text 416-460-3842 — we'd genuinely rather explain it than have you guess.
Laundry
By weight, not by bag size — $4.50 per pound, with a $90 minimum order (about 20 lb). The weight you enter online is only an estimate so you can see a price upfront. We weigh your laundry dry when it reaches us, and that reading is what you're billed for.
After we weigh it — never before. We don't charge the estimate upfront and we don't place a hold on your card. Once your laundry is weighed you'll get an itemized payment link showing the measured weight, the rate, any same-day fee and your delivery fee. Memberships are the exception: those are prepaid monthly.
Usually the same day — most orders are washed, folded and back with you the same evening. We promise 48 hours so that a busy week never turns into a broken promise; think of it as the ceiling, not the plan. If you need it back tonight for certain, guaranteed same-day is a flat $30 and needs a pickup window ending by 3pm.
Yes. We don't collect on Sundays and we don't clean on Sundays, but we do deliver returns. So a Friday pickup can come back Sunday. Your exact pickup and return dates are shown before you confirm anything.
No. Put everyday laundry in the bag and we sort it here. What we do need flagged is anything unusual — duvets, comforters, pillows, delicates, anything dry-clean only, or something heavily soiled. There's a box for that when you book.
Not at launch. We're a wash-and-fold service. If something in your bag really needs dry cleaning we'll set it aside and tell you, rather than risk it.
Duvets, comforters, blankets and pillows aren't covered by the ordinary per-pound rate — they take dedicated machine capacity and much longer to dry. Tell us what you have when you book and we'll confirm whether we can take it and what it costs before we collect. We haven't published a fixed list yet because we'd rather quote honestly than guess.
Cleaning
Nothing at all. Every supply and piece of equipment comes with us. If you'd prefer we use a particular product on a specific surface, leave it out with a note and we'll use that instead.
Yes — routine dusting of accessible surfaces and fixtures is part of the base service, not an add-on.
Oven, fridge, dishwasher and cabinet interiors, and changing bed linens, aren't on our service list at launch — so they're never quietly added to your bill. If you need one of them, ask and we'll give you a straight answer about whether we can.
Per pane, not per window: $12 for a pane up to about 1 m², and $20 for a large glass door panel up to about 2.5 m². A six-pane window counts as six panes. We clean safely accessible interior glass only. If your count is off, we confirm on arrival before doing any of it.
A 25% deposit when the booking is confirmed, which reserves the slot and the team, and the remaining 75% after the clean is finished. Both figures are shown before you pay anything.
From your second completed visit — 15% weekly, 10% every two weeks, 5% every four weeks. They apply to the standard cleaning portion only, never to travel or extras, which is why we always show "first visit" and "following visits" separately.
Because we won't start a job we can't finish. We close at 9pm, so the booking form only offers arrival times that leave enough hours for the work you've chosen. A six-hour deep clean simply won't offer you a 6pm start.
Service area & scheduling
No — we're a fully mobile service. There's no storefront and no drop-off point. We come to you, collect, and bring everything back. That's the whole idea.
We check the real route to your address rather than going by city name, because one end of a city can be much further than the other. Our service area covers Toronto, the GTA, Hamilton, Pickering, Whitby, Waterloo Region and Brantford — the full list is on our service area page.
It doesn't. Travel is a single flat fee — $20 across our core area, $30 for our furthest communities — and for laundry that one fee covers both journeys, the collection and the return. We show it as its own line rather than hiding it in the per-pound rate.
Monday to Saturday, 9am to 9pm, for both cleaning and laundry pickups. Sundays are laundry return deliveries only — no pickups and no cleaning.
Terms & policies
The policies below are proposals awaiting sign-off, published early so nothing surprises you later. They aren't in force, and no booking or payment can be made on this preview site.
Proposed: reschedule or cancel free of charge up to 24 hours before your window. Inside 24 hours, a cleaning deposit would be retained to cover the reserved team time, and a laundry pickup would simply be moved. Final terms to be confirmed.
Proposed: tell us within 48 hours of a return or a visit and we'll investigate properly and put it right. We're still finalising the exact limits of liability with proper advice, and we won't publish a figure we can't stand behind.
Every price on this site is shown in Canadian dollars before any applicable tax. Our tax treatment and registration status are still being sorted out, so we don't display a tax line or a registration number — and we won't until it's real.
No. They're draft launch rates still being cost-checked. We'd rather price it properly once than advertise a number we have to walk back later.
Still wondering something?
Call or text and you'll get a straight answer from someone who knows.